American Express India
Skills : Service Quality ,Customer Satisfaction
Experience Required : 0 - 5 Year(s)
Job Location : Gurgaon
Job Description :
Review the disputed claims of AmEx card holders.
Analyze and decide on accepting or rejecting a disputed claim.
Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
Deliver to the employees, customer and shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
Analyze complex information and make sound decisions.
Balance customer interests with the interests of American Express.
Educational Background Required:
Graduate or Post-Graduate in any field from a recognized University can apply.
Experience Required:
Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
Skills Required:
Strong written and verbal communication.
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
Analytical mind & attention to detail.
Knowledge of Amex card product would be preferred.
Walkin Date : 02/07/2016 - 02/29/2016
Walkin Time : 11:00 a.m
Walkin Venue :
Address1: American Express Commercial Block -3, Zone-6, DLF City Phase-V Gurgaon 122009, Haryana (Mon - Fri).
Skills : Service Quality ,Customer Satisfaction
Experience Required : 0 - 5 Year(s)
Job Location : Gurgaon
Job Description :
Review the disputed claims of AmEx card holders.
Analyze and decide on accepting or rejecting a disputed claim.
Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
Deliver to the employees, customer and shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
Analyze complex information and make sound decisions.
Balance customer interests with the interests of American Express.
Educational Background Required:
Graduate or Post-Graduate in any field from a recognized University can apply.
Experience Required:
Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
Skills Required:
Strong written and verbal communication.
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
Analytical mind & attention to detail.
Knowledge of Amex card product would be preferred.
Walkin Date : 02/07/2016 - 02/29/2016
Walkin Time : 11:00 a.m
Walkin Venue :
Address1: American Express Commercial Block -3, Zone-6, DLF City Phase-V Gurgaon 122009, Haryana (Mon - Fri).
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